Service Centre Head:
Job Title
Service Center Head
Function
Regional Operations
Reporting to
Area Operations Head
1. Purpose
Responsible for all inbound and outbound operations at the Service Center and ensuring timely, accurate and profitable delivery of DP/Etail/INTL shipments to customers
2. Key Responsibilities
Responsibilities
Operational
- Responsible for supervising daily inbound and outbound DP/Etail/NTL operations at the Service Center
- Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers
- Monitor daily loads and plan delivery and pick-up schedules accordingly
- Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from service providers including PDA and Parcel Shop.
- Ensure secure, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
- Monitor regulatory paperwork (e-waybill etc.)
for completeness and accuracy; Ensure coordination with origin/customer in case of incomplete paperwork.
- Ensure availability of sufficient vehicles for inbound / outbound operations
- Ensure safe handling of all shipments and report any damaged cases to the origin/ hub
- Oversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs)
- Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
- Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Monitor performance of service centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally
- Generate and maintain MIS related to the PDA/MPC billing.
People
- Provide direct
📌 Operations Executive (Palanpur)
🏢 Dhl
📍 Palanpur