Job Summary:
We are hiring dedicated and enthusiastic individuals for the role of _International Customer Support Executive_. You will be responsible for handling customer queries through a chat-based platform in a simulated environment. This role demands excellent written communication skills, quick problem-solving abilities, and a robust customer-first mindset.

Roles and Responsibilities:
- Understand customer needs and provide accurate information or resolve issues efficiently.
- Follow communication scripts and workflows where applicable, while maintaining a natural and friendly tone.
- Document all customer interactions clearly and concisely in the system.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Maintain product knowledge and stay updated on service offerings, policies, and procedures.
- Meet performance metrics such as response time, resolution time,



and customer satisfaction.
- Ensure a high level of customer satisfaction through proactive support and empathetic communication.

Required Skills & Qualifications:
- Excellent written English with strong grammar and punctuation skills.
- Strong reading comprehension and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Previous customer service experience (preferred but not mandatory).
- Willingness to work in rotational shifts (if applicable to the role).
- Experience

0 - 5 years

Age Range

18 - 30 years

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹30,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 International Chat Process (Bengaluru)
🏢 orbitnext-tech.com
📍 Bengaluru