Location:
Technopro Digital AV Solutions, Ernakulam
Role Summary:
Key Responsibilities:
Lead Calling & Qualification
- Contact leads generated through social media, website, and marketing campaigns.
- Understand customer requirements, project details, and budget range.
- Filter and qualify genuine business opportunities.
- Schedule appointments or redirect qualified leads to the Sales Manager.
CRM & Data Management
- Enter and maintain all lead details in CRM software.
- Update lead status, follow-up details, and customer communication records.
- Track lead progress from inquiry stage to conversion.
Tele Calling & Follow-Up
- Conduct regular follow-ups with potential customers.
- Maintain qualified communication to build customer trust.
- Support sales team by keeping leads warm and engaged.
Data Keeping & Reporting
- Maintain organized records of leads and customer interactions.
- Provide daily / weekly lead status reports to management.
- Monitor conversion performance and highlight priority leads.
Preparation of Sales Quotations
- Prepare sales quotations based on inputs provided by Sales Manager / Management.
- Ensure quotation accuracy including product specifications, pricing, and terms.
- Maintain quotation records and version tracking.
- Follow up with customers regarding quotation approval or clarification.
- Coordinate with technical team to verify product configuration before quotation submission.
Sales Coordination
- Support Sales Manager in day-to-day sales activities.
- Maintain and track sales pipeline status.
- Schedule customer meetings, product demonstrations, and site visits.
- Share updated lead and customer information with sales team.
- Track order progress from confirmation stage to project completion.
- Assist in preparing sales presentations and client documents when required.