Job Summary:
Responsibilities:
Communicate with guests before, during, and after their stay

Manage reservations across booking platforms

Coordinate with housekeeping and maintenance teams

Track payments, reports, and operational data in Excel

Monitor pricing, availability, and promotions

Ensure smooth check-in and check-out processes

Maintain high guest satisfaction standards

Follow established SOPs and improve operational workflows

Qualifications:
Bachelor’s degree required

Fluent in written and spoken English (required)

Excellent written and verbal communication skills

Strong proficiency in Microsoft Excel (spreadsheets, tracking, formulas)

Highly organized and detail-oriented

Process-oriented mindset





Hospitality or hotel guest service experience preferred

Ability to multitask in a fast-paced workplace

Must be available to work U.S. EST hours

Weekend availability required

Reliable internet connection and dedicated remote workspace

What We Offer:
Competitive pay

Growth opportunities

Remote work flexibility

Supportive team environment

Job Types: Full-time, Part-time

Expected hours: 45 per week

Benefits:
- Flexible schedule
- Paid sick time
- Work from home

Work Location: Remote

📌 Short-term Rental Operations Coordinator (India)
🏢 Smith Creek Resort
📍 India