Job Description

Greetings for the Day

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We are looking for a Team Lead for one of our esteemed clients in pune having experience customer support,customer service,International BPO,Team Management,Team Lead.

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Experience : 6+Years

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CTC:- Upto 9 LPA

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Job Type : Permanent

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Job Location : Pune

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Work Mode : Onsite

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Shifts : US shift

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Week Offs : 5 Days working, 2Days off

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Key Responsibilities

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Role Overview

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We are looking for an experienced Team Leader – Operations to manage team performance, customer experience, and advisor development in an international voice process. The role involves driving operational KPIs, team engagement, and service excellence while ensuring smooth day-to-day operations.

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Key Responsibilities

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Manage team performance, productivity, and customer experience in real time.

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Monitor operational metrics such as service levels, adherence, quality, and efficiency.

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Conduct regular coaching, feedback sessions, and performance reviews for advisors.





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Handle customer escalations, callbacks, and complaint resolution effectively.

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Drive customer satisfaction through first-call resolution and process adherence.

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Analyze reports, identify trends/root causes, and implement improvement plans.

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Ensure team engagement, employee development, and positive work culture.

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Coordinate with internal teams for process improvements and compliance adherence.

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Required Skills & Competencies

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Solid people management and coaching skills

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Good analytical and reporting skills (Excel knowledge preferred)

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Excellent communication and conflict management abilities

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Customer-centric approach with strong escalation handling experience

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Ability to manage operational KPIs and team deliverables effectively

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We are looking for candidates who can join us within a month.

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Thank & Regards,

📌 Team Lead (Pune)
🏢 Right Move
📍 Pune