As a Back Office Executive, you will play a crucial role in our customer care
operations. You will be the backbone of our customer support system, providing
administrative and operational support to the front-line customer care
executives (CCEs). Your primary goal is to ensure that our CCEs have the
necessary tools and resources to deliver exceptional customer service. This role
requires excellent organizational skills, attention to detail, and the ability
to work collaboratively with a diverse team.

RESPONSIBILITIES

* Provide administrative support to the customer care team, including data
entry, record keeping, and report generation.
* Assist in resolving complex customer inquiries and complaints, ensuring
timely and accurate responses.
* Maintain and update customer records, ensuring data accuracy and
confidentiality.
* Collaborate with the CCEs to identify and implement process improvements,
streamlining customer support operations.
* Handle back-office tasks such as order processing, invoice generation, and
payment reconciliation.




* Ensure compliance with company policies and procedures, maintaining high
standards of customer service.
* Monitor and analyze customer feedback, identifying trends and areas for
improvement.
* Support the training and development of recent CCEs, sharing best practices and
knowledge.
* Assist in creating and maintaining knowledge bases and FAQs to enhance
customer self-service options.
* Stay updated with industry trends and best practices in customer support to
enhance our services.

QUALIFICATIONS

* A high school diploma or equivalent qualification is required; a college
degree in a relevant field is preferred.
* Minimum 2 years of experience in a back-office or administrative role,
preferably in a customer-centric environment.
* Excellent written and verbal communication skills, with the ability to
communicate effectively with customers and colleagues.
* Strong organizational skills and attention to detail, ensuring accurate
recor

📌 Back Office Executive (Mumbai)
🏢 Digitide Solutions
📍 Mumbai