Customer Relationship Manager (CRM) – Job Description

Position: Customer Relationship Manager (CRM)
Location: OMR – Chennai
Employment Type: Full-time
Work Mode: In office

About the Role

We are looking for an experienced and result-oriented Customer Relationship Manager (CRM) to lead and manage our Customer Relationship and Presales team. The ideal candidate will be responsible for overseeing customer communication, initial meeting coordination, lead qualification, team performance, and customer experience throughout the sales and project journey.

The CRM will also be responsible for ensuring that CREs are effectively handling customer calls, conducting timely follow-ups, and aligning initial customer meetings with the relevant Sales/Design teams.

Key Responsibilities

Team Management & Performance

* Lead, mentor, and manage the Customer Relationship Executive (CRE) team to achieve customer satisfaction and business goals.
* Monitor the team's daily calling activities, follow-ups, productivity, and meeting conversions.




* Regularly review whether CREs are making calls effectively and aligning customer meetings on time.
* Track individual CRE performance and identify gaps in calling quality, follow-up, lead handling, and meeting conversions.

Initial Customer Calling & Meeting Alignment

* Personally handle or oversee initial customer calls to understand customer requirements, preferences, budget, timeline, and project scope.
* Ensure every qualified lead receives timely and professional first-level communication.
* Coordinate and align initial customer meetings with Sales, Design, and relevant stakeholders.
* Ensure CREs are following up with leads and converting customer interactions into scheduled meetings.
* Monitor the complete process from lead received → initial calling → lead qualification → meeting alignment → meeting completion.
* Review missed calls, delayed follow-ups, uncontacted leads, and pending meetings and take corrective action.

Interior Presal

📌 Customer Relationship Management Manager (Chennai)
🏢 Tint tone and shade
📍 Chennai