Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is explicit: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Job Summary:The Assitant Manager (Operations) will lead and oversee the end-to-end operations of the corporate travel division, ensuring seamless service delivery to corporate clients,
optimizing operational efficiency, managing travel consultants and team leads, and maintaining high standards of client satisfaction. This role requires strong leadership, in-depth knowledge of corporate travel processes, supplier management, and operational excellence.Key Responsibilities:1. Operational Management
Oversee daily operations for corporate travel bookings (domestic & international air, hotel, car, visa, etc.).
Ensure adherence to client travel policies, SLAs, and service quality standards.
Streamline workflows to enhance efficiency and reduce turnaround times.
Manage escalations and resolve complex travel or operational issues promptly.2. Team Leadership & Development
Lead, mentor, and motivate a team of travel consultants, team leaders, and operations executives.
Conduct regular training and skill development sessions to enhance productivity and customer service.
Set performance goals a
📌 Assistant Manager (India)
🏢 WNS
📍 India