Job Description —Admin Executive (Student Support Desk)

Company: The Language SKOOL
Position: Admin Executive – Student Support Desk (SSD)
Location: Remote
Experience: 5+ Years
Employment Type: Full-time
Language Preference: Punjabi, English and Hindi (Mandatory)
Salary upto 22k

About the Role

We are looking for a Senior Admin Executive – Student Support Desk (SSD) to manage day-to-day administrative operations, oversee the Student Support Desk team, and ensure a smooth and positive experience for our students.

The ideal candidate should be mature, responsible, empathetic, patient, and highly organized, with strong communication and team-handling skills. The role involves managing student queries and escalations, ensuring timely resolutions, monitoring team performance, and maintaining efficient administrative processes.

Key Responsibilities

Student Support & Coordination

Act as a senior point of contact for students and handle student-related concerns and escalations.
Ensure students receive timely, accurate, and professional responses to their queries.




Oversee welcome calls and ensure new students receive a smooth onboarding experience.
Handle sensitive or complex student concerns with patience, empathy, and professionalism.
Follow up on unresolved issues until proper closure is achieved.
Maintain robust student relationships and ensure a positive student experience.

Team Management

Manage and supervise the Student Support Desk team.
Allocate tasks and responsibilities among team members.
Monitor daily work, productivity, follow-ups, and issue resolution.
Conduct regular team check-ins and ensure team members follow defined processes.
Support, guide, and train team members whenever required.
Identify performance gaps and provide constructive feedback.
Ensure the team maintains professional communication and service standards.
Escalate critical team or student-related matters to management when required.

Administrative Operations

Manage and oversee daily

📌 Admin Executive (India)
🏢 The Language Skool
📍 India