Role Summary
We are looking for a Duck Creek Technical SME with strong hands-on experience in the Duck Creek platform, technical configuration, APIs, integrations and application architecture.
The candidate should be capable of understanding the technical architecture of Duck Creek, analyzing complex integration issues, troubleshooting application and interface failures, and providing technical direction to development, configuration, testing and production-support teams.
The role requires strong knowledge of Duck Creek system internals, APIs, integrations, data flows, batch processing and technical configuration.

Key Responsibilities
Duck Creek Technical Expertise
Provide technical SME support for Duck Creek applications.
Understand Duck Creek architecture and application components.
Analyze technical requirements and translate them into Duck Creek technical solutions.
Review technical designs and solution approaches.
Provide technical guidance to developers and configuration teams.
Assess technical impacts of Duck Creek changes.
Troubleshoot complex application issues.




Support technical design, implementation and deployment activities.

APIs & Integrations
Solid understanding of Duck Creek APIs and integration patterns.
Responsibilities include:
Analyze inbound and outbound integrations.
Understand REST/SOAP/View modal APIs and service interfaces.
Analyze request/response payloads.
Validate API contracts and data mappings.
Troubleshoot API failures.
Analyze HTTP errors and integration failures.
Validate authentication/authorization issues.
Understand synchronous and asynchronous integration patterns.
Analyze data flowing between Duck Creek and external systems.

Typical integrations may include:
CRM
Rating engines
Document generation
Payment systems
Customer portals
Agent/broker portals
Data warehouses
Enterprise services
Third-party vendor systems
Billing systems
Claims systems
Notification/email systems

Integration Troubleshooting

The SME should be able to t

📌 Duck Creek Technical SME (Hyderabad)
🏢 QualiZeal
📍 Hyderabad