A1 to A3

* Average PMI (last 6 months)/PMS rating 3 and above

* 2 years in current role

* No Warning Letter issued in the past 6 months

* Mandatory E-learning courses certified wherever applicable

A2 to A3
Or
P1 to P2
• Average PMI (last 6 months)/PMS rating 3 and above
• 1 year of exp in the current role
• No Warning Letter issued in the past 6 months
• E-learning mandatory courses certified wherever applicable

RESPONSIBILITIES

Role - Team Leader – Operations (JD – TL Ops)

Lead and manage a team of associates to deliver high-quality service, meet
client expectations, and achieve operational targets.

Key Responsibilities

* Team Supervision: Allocate tasks, monitor performance, and ensure SLA/KPI
adherence.
* Client Handling: Manage escalations and maintain solid client relationships.
* Training & Coaching: Develop team skills and support growth.
* Process Improvement: Drive efficiency and optimize workflows.
* Quality Control: Ensure compliance with standards and policies.

Skills

* Leadership, Communication, Analytical, Time Management and Adaptability

Qualifications

HSC .

QUALIFICATIONS

12/undergraduate

📌 Team Leader (Thane)
🏢 Digitide Solutions
📍 Thane