Job Purpose

Lead the L1/L2/L3 support team responsible for non-core application stability, availability, EOD/BOD batch operations, DR readiness, and database/application monitoring.
Ensure 99%+ uptime, timely incident resolution, proactive monitoring, and robust collaboration with Engineering, DevOps, Infra, and Business teams.
Strengthen platform reliability through preventive fixes, automation, governance, and continuous improvement.

Key Result Areas

Supporting Actions

Application Uptime & Reliability

Maintain ≥99% uptime for non-core applications
Daily health checks, proactive alerting
Zero unplanned outages

Batch (EOD/BOD) & Scheduler Management

≥98% successful EOD/BOD jobs
Publish job status reports
Reduce batch failures by ≥20% YoY

Incident & Problem Management

≥95% incidents resolved within SLA
MTTR reduction by ≥20%




Zero repeat incidents through preventive actions

DR / BCP Readiness

100% DR drill success
Errorfree switchover/fallback
DR documentation updated quarterly

API/Gateway Performance

API gateway success rate >98%
Monitor latency, timeouts, circuit breaker events
Ensure certificate renewal before expiry

Team Leadership & Stakeholder Management

Daily task allocation & monitoring
Weekly RCA reviews, training & capability building
Positive stakeholder satisfaction (≥4.3/5)

Release Readiness & Change Governance

100% pre/postdeployment validations
Change success rate ≥98%
CAB / documentation compliance

📌 Sr. Application Support (India)
🏢 Aditya Birla Capital
📍 India