The SAP COE Quote to Cash (Q2C) Basic TM Senior Qualified is responsible for ensuring stable and efficient SAP Transportation Management (Basic TM) operations within the Quote to Cash logistics process. The role provides production support, issue resolution, and continuous improvement across transportation planning, execution, and integration with Sales & Distribution (SD) and Logistics Execution (LE), ensuring seamless order-to-delivery execution.
Tasks*
1) Main tasks:
Manage incidents, problems, and change requests related to SAP Transportation Management (Basic TM) within agreed SLAs. Support end-to-end Basic TM processes, including:
Freight Order creation
Transportation planning
Transportation execution
Shipment tracking
Freight billing
Analyze and resolve production issues related to:
SD–LE–TM integration
Delivery integration failures
Freight relevance issues
Transportation blocks and execution errors
Perform root cause analysis (RCA) for recurring TM and logistics issues and implement corrective and preventive actions.



Ensure smooth order-to-delivery and transportation execution flow across Q2C logistics processes.
2) Secondary Tasks:
Tasks regularly performed in support of primary responsibilities:
Support minor system enhancements, including functional design input, unit testing, integration testing, and validation
Participate in cutover, release, and deployment activities related to TM changes with minimal disruption to business operations.
Provide ongoing support to global logistics business users, ensuring high service quality and operational continuity.
3) Miscellaneous tasks:
Maintain and update process documentation, including SOPs, runbooks, and knowledge articles for Q2C Logistics and TM AMS support.
Contribute to continuous improvement initiatives within the SAP Q2C Logistics and TM landscape.
Organization*
The function incumbent reports to:
Organizational unit:
GBS-ITS SAP COE Service Lead/Director
GBS ITS SAP COE
Important internal interfaces:

📌 SAP COE Quote to Cash Basic TM Sr. Professional (Bengaluru)
🏢 Fresenius Medical Care
📍 Bengaluru