Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Job Title: AI Automation Engineer
Department & Team: IT
Reports to: Manager, AI Enablement & Automation
ABOUT THE ROLE
The AI Automation Engineer designs and delivers intelligent automation solutions that eliminate manual toil and accelerate how work gets done across Genesys IT. You will move the organization's automation capability forward from traditional RPA toward modern agentic frameworks, combine solid Python engineering with Playwright-based workflows,
and AI-driven process automation — applying engineering discipline at every stage from discovery through production.
The automation landscape here is a mix of existing RPA implementations that need to be kept running reliably and a growing body of new work built on modern tooling. You will contribute to both — supporting what's already deployed while building new solutions that raise the bar on what automation can do at Genesys.
WHAT YOU'LL DO
Automation Design & Development
Design, build, and deploy automation solutions — ranging from Playwright-based browser workflows to API-driven integrations and AI-augmented pipelines — that measurably reduce manual effort in IT and business operations.
Maintain and support existing RPA automations, diagnosing failures, handling changes to dependent systems, and keeping deployed solutions running reliably for the teams that depend on them.
Translate process maps and business requirements into well-structured, maintainab
📌 AI Automation Engineer (India)
🏢 Genesys
📍 India