Job Title

Branch Operations Manager (ABHFL & ABFL

Mortgages)

Function

Operations

Department

Operations

Reporting To

(Title)

Zonal Operations Head (ABHFL or ABFL Mortgages)

Superior’s Superior

(Title)

Head – Operations (ABHFL & ABFL Mortgages)

Unit

Aditya Birla Housing Finance Limited

Aditya Birla Finance Limited

Location

Branches across three zones (West, South, North &

East)

Business

Financial Services

Date

March 2016

Code:

Job Purpose

The purpose of this job is to oversee and handle day-to-day branch operations and

administration in relation to disbursement of home loans. The role will ensure timely

closures by following regulatory guidelines and optimal customer management by

addressing escalations and delinquency in a proactive manner. It will also ensure high

customer satisfaction by delivering effective services through timely query resolution. The

role is responsible to manage branch performance metrics by ensuring zero escalations &

minimum delinquencies and present data to the zonal head regularly. To work closely with





Credit and Collections teams ensuring smooth processes for disbursement/post

disbursement activities. Also, involved in evaluation, reporting and recommendation of

improvements on the adequacy and effectiveness of processes at the branch level. It will

manage both - internal & external audit of the branch, and take action on the finding and

recommendations suggested

Dimensions

What are the areas (in quantitative terms) the job has an impact on?

Function Dept. Section Remarks

(As applicable)

Manpower (Nos.)

A

Management

B

Staff

C

Worker

D

Contract

Total

Other Relevant Parameters

(Capacity/ Volumes/ Budget)

A

Operations TATs

B

Timely Reporting & MIS

C

Customer Satisfaction Scores?

D
Delinquencies per branch

E
Audit NCs/ Observations

Zero

Zero

Zero

F

Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of

📌 Branch Operations (India)
🏢 ABC - Aditya Birla Housing Finance
📍 India