CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events
CACTUS is hiring a publications coordinator on a contractual basis, to support academic researchers and scholarly publishing customers with their various publication and expert-driven needs.
You will interface directly with multiple technical peers and will be the face of the company to our customers, building and maintaining effective, positive, and professional partnerships. You will be responsible for overseeing projects from start to finish through clear and timely communication and ensure on time delivery and customer satisfaction.
Responsibilities
Develop an excellent partnership with customers and follow through on customer commitments with a solid sense of ownership and integrity.
Efficiently manage service offerings/packs/projects to deliver superior customer experience. This includes but is limited to tracking progress, deciding appropriate next steps,
and coordinating with customers and internal stakeholders effectively.
Perform quality assurance checks on the project-specific workflows and additional tasks to ensure quality work and timely delivery
Analyze, triage, and resolve customer concerns effectively by coordinating with the relevant teams (where needed)
Contribute effective and well-written knowledge base articles for all round team improvement and upskilling.
Qualifications and Prerequisites
Bachelors/Master’s degree in any discipline
2+ years of client service and project management experience
Solid understanding of Microsoft applications, especially excel and power automate
Excellent professional oral and written English communication skills,strong problem solving skills and drive to provide superior levels of service and expertise
Demonstrated ability to work effectively within a team with a high-performance work culture and deadline