Overview

Role Summary
We are seeking an experienced ServiceNow Enterprise Project Manager to lead the planning, execution, and delivery of large-scale Enterprise ServiceNow implementation and transformation programs. The ideal candidate will have extensive experience managing enterprise ITSM/ CSM/ATF/ITOM/CMDB/ NOW Assist etc. projects, coordinating cross-functional teams, stakeholder management and ensuring successful delivery within scope, schedule, and budget while maintaining high customer satisfaction.
Key Responsibilities
Project & Program Management
Lead end-to-end ServiceNow implementation, migration, upgrade, and enhancement projects.
Define project scope, timelines, milestones, budgets, and resource plans.
Manage multiple concurrent ServiceNow projects across global teams.
Develop and maintain project plans using Agile, Scrum, Hybrid, or Waterfall methodologies.
Bring the process improvements with Automation and AI
Monitor project health, risks, dependencies, and mitigation plans.
Ensure projects are delivered on time, within budget, and meet quality standards.




Stakeholder Management
Serve as the primary point of contact for customers stakeholders.
Facilitate steering committee meetings, governance reviews, and executive status updates.
Build solid relationships with business leaders and technology teams.
Manage customer expectations and proactively resolve escalations.
ServiceNow Delivery
Coordinate implementation of ServiceNow modules including: ITSM/ CSM/ATF/ITOM/CMDB/Now Assist etc.
Ensure adherence to ServiceNow best practices and platform governance.
Collaborate with architects, developers, business analysts, QA teams, and platform administrators.
Risk & Financial Management
Identify project risks, issues, assumptions, and dependencies.
Track project budgets, forecasts, resource utilization, and financial performance.
Manage scope changes through formal change control processes.
Ensure contractual commitments and SLAs are achieved.
Team Leadership

📌 ServiceNOW Technical Project Manager (India)
🏢 Prodapt
📍 India