* Collaborate with cyber cells, banks, and other stakeholders to investigate
and resolve unauthorized/fraudulent transactions.
* Respond to and manage incidents related to fraud, working swiftly to mitigate
risks and minimize potential losses.
* Prepare detailed reports and documentation for internal use and for
submission to regulatory bodies or law enforcement agencies as required.
* Communicate effectively with internal and external stakeholders, providing
updates on ongoing investigations and risk management activities.
* Stay up to date with industry trends, emerging threats, and best practices in
risk management and payment gateway operations.
* Serve as a bridge between Cashfree and local law enforcement agencies,
facilitating information sharing and cooperation
* Mitigate risks associated with chargebacks and customer disputes by
implementing robust and
* standardized processes across business units to reduce occurrences
* Continuously improve and update the chargeback and dispute service system
according to card
* scheme rules and requirements, focusing on process optimization.
* Provide support to the team handling day-to-day operations, assisting in
issue escalations and ensuring efficient resolution
* insights on trends and strategies related to chargeback management
* Increase awareness of effective chargeback and dispute-handling mechanisms
among both internal and external stakeholders through education and
communication initiatives
What You Will Need:
* 1-3 years of experience in risk management, fraud prevention, or a related
field within the payment gateway or financial services industry
* Excellent verbal and written communication skills to effectively convey
information and build relationships
* A keen analytical mind with exceptional problem-solving abilities
* Ability to work independently and collaboratively in a quick-paced environment
* Strong attention to detail and ability to handle sensitive information