AMETEK is seeking a highly self-motivated individual to maintain and improve relationships with existing customers and to take care of existing service contracts for select accounts.
How you will make an impact:
Service Delivery
Develop and implement service delivery strategies to meet the needs of clients or customers.
Monitor service performance against established metrics, identify areas for improvement, and take corrective actions as necessary.
Ensure service delivery meets or exceeds quality standards and customer expectations.
Client/Customer Relationship Management
Build and maintain robust relationships with clients or customers, serving as the primary point of contact for service-related inquiries or issues.
Proactively identify client/customer needs and recommend solutions to enhance satisfaction and loyalty.
Address escalated service issues promptly and effectively, striving to resolve conflicts and maintain positive relationships.
Process Improvement
Continuously evaluate service delivery processes and workflows to identify inefficiencies and opportunities for improvement.
Implement process enhancements and best practices to streamline operations, reduce costs, and enhance service quality.
Monitor the effectiveness of process improvements and make adjustments as needed.
Financial Management
Develop and manage budgets for service operations.
Reporting and Analysis
Prepare regular reports on service performance, including key metrics, trends, and insights.
Communicate findings and recommendations to senior management and other stakeholders.
Essential Duties and Responsibilities:
Installation, Maintenance & Product Support for the ORTEC product line and associated product lines supplied through the ORTEC sales network.
Provide installation support for products at customer location as per customer contracts /agreed standards.
Provide end user online / onsite (end user facility) training to help them familiarize, operate and maintain the instrumen
📌 Senior Service Engineer (India)
🏢 AMETEK
📍 India