Job Description
Job Title: Education Sales Counselor / Inside Sales Work Details Location: On-site, Santacruz, Mumbai (Head Office) Days: 6-day work week (one weekly off on a rolling basis) Timing: 10:00 AM – 7:00 PM Role Overview As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximise lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you’ll be part of a high-energy team that drives the company’s primary revenue engine. Key Responsibilities AreaWhat You’ll Do Lead Engagement & Conversion Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses. Upsell & Cross-Sell Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets. Product Mastery Develop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches. Pipeline Management Maintain accurate CRM records; track follow-ups, deal stages,
and daily call metrics for clear reporting. Customer Experience Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed. Market Feedback Loop Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys. Key Performance Indicators (KPIs) Daily Call Activity: Minimum 80–100 connected calls (new + follow-ups). Lead Conversion Rate: 15–20% of qualified leads converted to paying customers. Monthly Revenue Target: Achievement of assigned sales quota through enrollments. Follow-Up Discipline: 100% CRM updates, timely task completion, and zero lead leakage. Upsell / Cross-Sell Contribution: % of revenue from advanced programs or bundles. Customer Satisfaction: Positive feedback scores from parents post-enrollment. Must-Have Qualifications Fluent English & Hindi; explicit, engaging phone presence. Candidate should have