ROLE AND RESPONSIBILITIES

· Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational

· Performs necessary checks, apply monitoring tools and respond to alerts

· Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail

· Assists in analyzing, assigning, and escalating support calls

· Investigates third line support calls assigned and identify the root cause of incidents and problems

· Reports and escalates issues to 3rd party vendors if necessary

· Provides onsite technical support to clients and provide field engineering services to clients

· Conducts a monthly random review of incidents and service requests, analyze and recommend improvement in quality

· Proactively identifies opportunities for work optimization including opportunities for automation of work

· May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines

· May work on implementing and delivering Disaster Recovery functions and tests

· Installation ,



Troubleshooting and configuration of Windows/Linux based operating systems & Patch management.

· Good experience in Installation, configuring & troubleshooting of MS Outlook

2007/10/13/16 or Outlook Express, Office 365 , Taking Regular data & mail backup of MS outlook (PST files).

· Managing data backup and recovery.

· Configure & Troubleshooting of TCP/IP settings & connectivity problems for client computers and add them to domain. Exposure in Active Directory user creation & deletion

· AD Domain controller migration 2008 to 2019.

· Managing Active Directory and Group Policies.

· Active Directory implementation and Administration.

· Active Directory Backup and Restoration.

· Experienced in DCPROMO process and configuring OU structure, Global Catalog server,

directory services.

· DNS administrations and troubleshooting skill

· Working on Active Directory replication, GPOs and FSMO roles.

· Creating current group policies as per the Customer request,

· User Management including Adding, Deleting, Modifying, Assigning Rights to the User accounts.

· NTFS security, disk quota management.

· ADFS administration and

📌 Windows, AD and vmware professional (Bengaluru)
🏢 TalentOla
📍 Bengaluru