About the Role:
The Operations Manager Vision Excellence will be responsible for overseeing the optometry services within our retail stores, ensuring the highest standards of eye care and customer satisfaction.

Key Responsibilities:
● Lead and manage the optometry department across all retail locations, including hiring,
training, and mentoring optometrists and support staff.
● Develop and implement quality assurance protocols and standards to ensure
consistency and accuracy of eyetests across the country
● Foster a collaborative and positive work setting that promotes professional growth
and development.
● Oversee the delivery of optometric services, including comprehensive eye exams, and
contact lens fittings.
● Ensure compliance with all regulatory and accreditation requirements.
● Monitor financial performance, optimize resource allocation, and identify opportunities
for cost savings.
● Implement evidence-based practices and stay current with advancements in optometry
by driving the optometry SME team
● Maintain a customer-centered approach,



ensuring that all customers receive
personalized and compassionate care.
● Address complex or escalated customer cases and ensure customer satisfaction and
implement improvements based on feedback.
● Collaborate with other departments and leadership to align the optometry services with
the overall goals of the organization.
● Enable ongoing education and training to the optometry team to ensure continuous
professional development via the Optometry SME
● Represent the organization in professional associations and at industry conferences.
● Build relationships with optometry colleges, healthcare providers, and other
stakeholders.

Qualifications:
● Minimum 10 years of experience in Operations ,
● Minimum 3 years Quality Assurance / Process improvements
● Must have experience of leading large teams of up to 500 people and more - 2 direct
reports
● Preferred Top tier MBA ,
● Preferred Six sigma black belt
● Strong analytica

📌 Senior Operations Manager (New Delhi)
🏢 Lenskart.com
📍 New Delhi