Job Title: CMS Monitoring Operator (24×7 Rotational Shift)
Company: PEHRAA (Suraksha24 Technologies Pvt. Ltd.)
Location: Ludhiana, Punjab, India
Employment Type: Full-time · Central Monitoring Station (On-site)
Shift: 24×7 rotational shift (including night shifts) — with night shift allowance
Salary: ₹15,000 – ₹20,000/month + night shift allowance (based on experience)
About PEHRAA
PEHRAA is a 24×7 sensor-based alarm monitoring platform built by Suraksha24 Technologies Pvt. Ltd., a DPIIT-recognized startup based in Ludhiana. We're building the qualified monitoring layer that Indian homes, shops, and factories have never really had — zero-upfront IoT sensor installation, backed by a live monitoring center, with no cameras involved.
About the Role
This is the heart of what PEHRAA does. As a CMS Monitoring Operator, you'll be one of the people actually watching — reviewing sensor alerts from customer homes, shops, and factories in real time, verifying whether an alert is genuine, and following the correct SOP to escalate when it matters. Every alert we handle correctly,



and every false alarm we correctly filter out, comes down to the judgment and attention of the person on this desk.
What You'll Do
Monitor live sensor alerts (door/window, motion, glass-break, smoke/gas) from customer sites on the CMS platform
Review each alert against the site's SOP and determine whether it's genuine or routine
Escalate verified incidents per protocol — including contacting local authorities where advised
Log every event accurately and promptly, with correct timestamps and notes
Handle customer calls related to alerts, false triggers, or system status
Flag recurring issues (low battery, connectivity drops, sensor faults) to the maintenance team
Maintain shift handover notes for a smooth transition to the next operator
Follow all escalation and reporting protocols without deviation
What You Need
Minimum qualification: 10+2 (Higher Secondary) — graduates also welcome
Comfortable worki

📌 CMS Monitoring Operator (Ludhiana)
🏢 Suraksha24 Technologies
📍 Ludhiana