Job Purpose

Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary selfservice channels for payments, settlements, promisestopay, disputes/requests, statements, and refunds.

Delivering key DMS Tech transformation projects:

- DB Architecture change for sync multiple systems

2.

Vertical

Wise DMS One App Version Management

- Consolidation of Process (NACH, Death Insurance Portal CRM)
- SFDC CRM evaluation

Duties and Responsibilities A Key accountabilities pertaining to the role

1.

Requirement Gathering User Story

Creation

Document detailed business requirements from ops/business teams.

Create user stories, acceptance criteria, process flows, data/API mapping, and UI notes.

2.

Testing Release

Readiness

Prepare test cases for functional, UX, performance, accessibility, and payment validations.

Execute SIT/UAT cycles, track defects, validate payment flows, refunds, reconciliations.

Support app store submissions and rollout/hypercare activities.

- Data, Analytics Reporting

Validate event tagging/instrumentation; maintain funnel dashboards.

Monitor Core Web Vitals, crashfree metrics, latency, and payment success.

Support A/B experiments, generate insights, and create daily/weekly reports.

- Security, Compliance Content Quality

Ensure adherence to consent, privacy, secure communication, PII handling, and content approvals.

Maintain SOPs, FAQs, error dictionaries, release notes,



and compliance documentation.

- CrossFunctional Coordination

Work with IT/Engineering, Payments/Finance, Risk/Compliance, Design, Contact Centre, and vendors for clarifications, setting readiness, and issue resolution.

B Additional Accountabilities

Raise improvement ideas for UX, process flows, and conversion enhancements.

- Monthly Tracker, MNL, KRA KPIs tracking publishing to relevent stakeholders in timely manner.

Key Decisions / Dimensions

- Story slicing, test coverage prioritization, and UI microsuggestions.

- Raising escalation for environment/data/production issues.

- Suggesting features for experimentation or UX improvement.

Major Challenges

- Managing dependencies across payment, authentication, and analytics systems.

- Ensuring stable instrumentation during frequent releases.

- Handling multilingual, multidevice variations in customer journeys.

Required Qualifications and Experience a) Qualifications

- Graduate degree (Engineering/Commerce preferred)

- Certifications in Agile, product operations, analytics/BI desirable b) Work Experience

- Hands on experience in ZBB, BPR/DPR, Draw.io process mapping.

- 5-10 years in app/web product delivery or BA/QA (preferably BFSI/payments)

- Experience with mobile/web testing, payments, analytics instrumentation

- Understanding of UX, experimentation, and accessibility fundamentals

📌 Unit Manager - Tech Transformation/Senior Unit Manager (Pune)
🏢 Bajaj Finance
📍 Pune