Job Summary

This position is open with Bajaj finserv ltd. We are looking for a resource having Core Expertise on Managing Cisco Contact Center Enterprise Network Infrastructure setup who is proficient in handling Network &

- Network Security Operations, Vendor Management, Network Access Control, ISE and Any Connect VPN with Virtualization strategy and technically demanding Infrastructure projects.

Responsibilities

- Candidate must have hands-on experience working on Cisco Contact Center Network Infrastructure Setup.

- Candidate should have hands-on experience in managing SD-WAN and LAN Switches.

- Candidate should have hands-on experience in managing Voice Gateways, voice traffic prioritizing and QoS.

- Candidate should have hands-on experience in managing Voice Gateway.

- Candidate should have hands-on experience in managing NAC - Network Access Control.

- Candidate should have hands-on experience in managing AnyConnect VPN and ISE.

- Candidate should have hands-on experience in managing Cisco Firewalls and management.

- Candidate should have hands-on experience in troubleshooting using data and voice flow.

- Managing Network &
- Network-Security Operations.

- Oversee and coordinate lifecycle management for infrastructure architecture, business continuance and service restoration strategies.

- Designing and planning strategies for Network Infrastructure and involve in process building and improvement for Network operations.

- Will be involved with Core IT teams to design Recent technologies platform.

- Participate as a member of the IT Infrastructure &





- Operations management team in creating and maintaining the governance processes of the organization's infrastructure architecture, data centers, networks, communications systems and client engineering.

- Coordinate the ongoing activities of the Network Services team, inclusive of oversight for the related IT project portfolio as well as ongoing incident response management for supported systems.

- Handle infrastructure of organization and evaluate new initiatives. Work closely with partners for SLA tracking.

- Work closely with other IT Managers to address ongoing operational needs.

- Define requirements for new technology implementations and communicate them to key business stakeholders.

- Review hardware and software acquisition and maintenance contracts and pursue master agreements.

- Record and maintain accurate incident and change records and logs related to DC Infra.

- Ensure daily DC Operations job like backups and actively involved in upgrade, maintenance activities.

- Ensure equipment and software operations is compliant.

- Act as an escalation point for the technical issues pursued within the Network Services team.

- Work with outsourced service delivery partner to ensure strict adherence to Incident Management, Change Management, Capacity Management, Problem Management process.

- Ensure Compliance as per requirement.

Required Qualifications and Experience

- Minimum qualification required is Graduate with an experience of more than 6 years.

- Cisco Collaboration Certificates, CCNP, CCNS Certified.

- Sound knowledge on Network &
- Network-Security operations.

- Thorough knowledge of ITIL framework.

- Excellent Communication and Leadership Skills

- Experience of managing Remote Infrastructure Teams

- Experience of facing audit teams

📌 Unit Manager - IT/Senior Unit Manager - IT (Pune)
🏢 Bajaj Finance
📍 Pune