Designation: Unit Lead

Location: Delhi NCR

Employment Type: Full-Time | Work From Office | 6 Days/Week

Experience: 2-5 Years

Salary Budget: INR20,000 - 30,000 per month

Joining: Immediate

Department: Operations

Reporting To: City Head/ Operations Head

About To UniLiv

UniLiv is looking for an experienced and highly accountable Unit Lead to take complete ownership of the day-to-day operations, resident experience, team performance, and overall service delivery of an assigned co-living property.

The Unit Lead will be responsible for ensuring that the property operates smoothly, residents receive a premium hospitality experience, operational issues are resolved within defined timelines, and all teams work together effectively.

The ideal candidate should be a strong people manager, an excellent communicator, and someone who can independently manage a property while maintaining high standards of service, discipline, hygiene, safety, and resident satisfaction.

Key Responsibilities

1. Unit Operations

- Take complete ownership of day-to-day operations of the assigned property/unit.
- Ensure smooth functioning of Front Office, Housekeeping, Maintenance, Security, F&B;, and other operational functions.
- Monitor property readiness, cleanliness, hygiene, safety, and overall service standards.
- Ensure all operational SOPs are followed consistently.
- Conduct regular property inspections and identify areas requiring improvement.
- Ensure the property remains guest-ready and resident-ready at all times.

2. Resident Experience & Relationship Management

- Take ownership of the overall resident experience throughout the resident lifecycle.
- Build strong relationships with residents through regular interactions and engagement.
- Act as the escalation point for critical resident complaints and concerns.
- Ensure resident requests and complaints are resolved within defined TATs.
- Conduct regular resident feedback sessions and proactively address recurring concerns.
- Maintain high standards of hospitality, grooming, communication, and service etiquette.

3. Team Management & Leadership

- Lead and manage the property operations team effectively.
- Set clear expectations, allocate responsibilities, and monitor team performance.
- Prepare and manage team rosters to ensure adequate operational coverage.
- Conduct regular team briefings and performance reviews.
- Train and coach team members on SOPs, customer service, and operational standards.
- Ensure discipline, attendance, grooming, and qualified conduct across the team.
- Identify performance gaps and take corrective action wherever required.

4. Cross-Functional Coordination

- Coordinate closely with Front Office, Housekeeping, Maintenance, Security, Kitchen, Pantry, Sales, and Central Operations teams.
- Ensure resident requests are assigned to the appropriate team and followed through to closure.




- Monitor pending operational issues and ensure timely resolution.
- Escalate critical operational concerns to the Operations/Property Manager.
- Ensure seamless coordination during move-ins, move-outs, events, inspections, and special requirements.

5. Property Maintenance & Infrastructure

- Monitor the overall condition and upkeep of the property.
- Ensure maintenance complaints are tracked and resolved within defined timelines.
- Conduct regular checks of rooms, common areas, facilities, and equipment.
- Coordinate preventive and corrective maintenance activities.
- Ensure common areas, recreational spaces, and resident facilities remain operational and well-maintained.
- Identify recurring maintenance issues and recommend long-term solutions.

6. Housekeeping & Hygiene

- Ensure high standards of cleanliness and hygiene across the property.
- Monitor housekeeping schedules, room readiness, common-area cleaning, and deep-cleaning activities.
- Conduct regular quality checks and address gaps immediately.
- Ensure housekeeping teams follow defined SOPs and service standards.
- Coordinate with the housekeeping team for move-ins, move-outs, inspections, and special cleaning requirements.

7. Food & Beverage Operations

- Coordinate with Kitchen and Pantry teams to ensure smooth meal service.
- Monitor buffet presentation, hygiene, cleanliness, replenishment, and overall dining experience.
- Address resident feedback related to food quality and service.
- Coordinate F&B; arrangements for resident events, festivals, and special occasions.
- Ensure dining areas remain clean, organized, and resident-ready.

8. Resident Engagement & Community Building

- Plan and execute resident engagement activities and community events.
- Encourage resident participation and create a positive community environment.
- Coordinate celebrations, festivals, workshops, and other resident initiatives.
- Support property-level marketing and branding activities.
- Identify opportunities to improve resident engagement and retention.

9. Administration, MIS & Compliance

- Maintain accurate property-level operational records and documentation.
- Review occupancy, move-in, move-out, complaint, maintenance, and other operational reports.
- Ensure all daily/weekly/monthly MIS is accurate and submitted within timelines.
- Monitor operational expenses and ensure resources are utilized efficiently.
- Maintain confidentiality of resident and company information.
- Ensure property audit readiness and compliance with company SOPs.

10. Safety & Security





- Ensure compliance with security, visitor management, fire safety, and emergency response protocols.
- Coordinate effectively during emergencies and critical incidents.
- Conduct regular checks to identify potential safety risks.
- Ensure security personnel follow defined protocols.
- Escalate major safety or compliance concerns immediately to the relevant management team.

Required Skills

- Excellent communication and interpersonal skills.
- Strong leadership and people-management abilities.
- Strong customer service and hospitality orientation.
- Excellent problem-solving and decision-making skills.
- Strong ownership and accountability.
- Ability to manage multiple operational priorities simultaneously.
- Strong conflict-resolution and escalation-management skills.
- Good understanding of property and hospitality operations.
- Strong coordination and follow-up skills.
- Proficiency in Microsoft Office / Google Workspace.
- Comfortable using property management systems and operational applications.
- Ability to work under pressure in a fast-paced environment.

Eligibility Criteria

- Graduate in Hotel Management, Hospitality Management, Business Administration, or a related field preferred.
- 3–6 years of relevant experience in property operations, hospitality, co-living, serviced apartments, hotels, or residential communities.
- Prior experience managing a property/unit or leading a frontline operations team will be strongly preferred.
- Strong verbal and written communication skills.
- Excellent interpersonal and resident-handling skills.
- Strong leadership, ownership, and execution capabilities.
- Willingness to work rotational shifts, weekends, and holidays as required by business operations.

Key Performance Indicators (KPIs)

- Resident Satisfaction (CSAT/NPS)
- Complaint Resolution TAT
- Property Operational Readiness
- Resident Retention & Experience
- Team Productivity & Performance
- Maintenance Resolution TAT
- Housekeeping & Hygiene Audit Scores
- F&B; & Dining Experience
- Resident Engagement Score
- Safety & Compliance Audit Scores
- Front Office & Operational Audit Scores
- Operational MIS & Reporting Accuracy
- Property Cost & Resource Management

What We Are Looking For

We are looking for a hands-on operational leader who can take complete ownership of a property and ensure that both residents and teams have a seamless experience.

The ideal candidate should be people-oriented, highly organized, commercially aware, solution-focused, and strong in execution. You should be comfortable taking decisions independently, managing escalations, leading teams, and working closely with multiple functions to deliver consistently high operational standards.

If you are someone who thrives on ownership, enjoys building strong resident relationships, and takes pride in running a property efficiently, we'd love to hear from you

📌 Unit Lead (New Delhi)
🏢 Uniliv
📍 New Delhi