Key activities

Understand customer requirements.
Manage customer expectations.
Drive project implementation and customer program service excellence
Setup Implementation team
Define roles and responsibilities of team members.
Coordinate and ensure tasks completion as per implementation plan.
Maintain efficient communications to all parties through the implementation process.
Visit key / large customers along with sales
Personnel to present DGF IT capabilities and to be a points-man for implementing customer requirements
Work closely with BD Sales to understand and comply with customer requirements
Develop regional SOP and drive compliance
Manage customer programs to meet KPI standards
Liaise with country STG team for setup and support on Logis and other in-house applications.
Liaise with Regional IT team for setup and support on EDI and other technical areas.
Liaise and coordinate the implementation on country level.
Support and develop country IPM team capabilities as required
Facilitate trainings and ensure all SOPs are being followed.
Liaise with other BUs (GCS, DESC)



to coordinate regional GF freight implementation and programs.

Skills

Excellent project management skills
Excellent facilitation skills
Good communication and interpersonal skills
Good language skills
Good Presentation skills

Competences

Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and act on desire to assist customers in an effective and friendly manner.

Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.

Analysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.

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📌 Manager – Customer Implementation (Mumbai)
🏢 DHL Global Forwarding
📍 Mumbai