ServiceNow Manager
Location Bangalore Hybrid (10 days onsite in a month )
Experience
12+years
Contract 2 hire role
General Shift
Role
C1/Manager
JD

Position Summary
The ServiceNow Architect cum Delivery Manager will serve as the overall engagement lead, responsible for both the technical architecture and successful delivery of ServiceNow initiatives. This role combines strategic platform ownership, architecture governance, stakeholder management, program leadership, and team oversight to ensure scalable, secure, and business-aligned ServiceNow solutions.

Key Responsibilities
Architecture & Technical Leadership
Define and own the ServiceNow platform architecture, roadmap, and governance framework.
Design scalable, maintainable, and secure ServiceNow solutions aligned with enterprise standards.
Establish platform governance including:
Instance strategy
Cloning schedules
Release management
Update Set governance
App Engine deployment standards
Design and review:
Data models
CMDB architecture
CSDM alignment
Custom applications
Integration architectures




Lead Technical Review Boards (TRB) to evaluate and approve customization requests.
Ensure platform best practices are followed to minimize technical debt.
Define secure integration patterns using:
REST APIs
SOAP APIs
Webhooks
IntegrationHub
OAuth 2.0
SSO and Identity integrations
Delivery & Program Management
Own end-to-end ServiceNow implementation and enhancement projects.
Manage project scope, schedules, budgets, milestones, and delivery quality.
Drive Agile delivery processes including:
Sprint Planning
Daily Standups
Sprint Reviews
Retrospectives
Monitor:
Velocity
Burndown charts
Resource utilization
Release readiness
Manage project risks, dependencies, and escalation management.
Ensure successful deployment and adoption of ServiceNow solutions.
Stakeholder Management
Serve as primary interface for client leadership and executive stakeholders.
Translate business objectives into platform capabilities.
Conduct steering

📌 ServiceNow Architect (Bengaluru)
🏢 Dreampath Services
📍 Bengaluru