Job Description – Email System Support Administrator
1. Position Overview
We are looking for an experienced Linux & Email System Support Engineer to provide onsite support and maintenance for the client’s email infrastructure. The candidate will be responsible for Linux based email system monitoring, troubleshooting, OEM coordination, patching, backup support, and DC/DR activities.
2. Qualification & Experience:
Graduate in Engineering / IT / Computer Science or equivalent qualification.
Minimum 3 years of experience in Enterprise mailing systems or linux systems administration.
Valuable understanding of Linux fundamentals and system administration.
Working knowledge of enterprise email/open-source mailing systems and related technologies.
Good understanding on email terminology and protocols such as:
SMTP
IMAP
POP/Fetch Mail
Mail Relay
Postfix
NDR/FDR
Mail Queue and Mail Flow
3. Roles & Responsibilities:
A. Email System & Linux Administration
Maintain and support the existing Netcore email solution deployed at the client location.




Perform administration and maintenance of the Linux operating systems supporting the email infrastructure.
Maintain and troubleshoot all relevant software and hardware components of the email solution.
Monitor mail traffic, including incoming/fetched and outgoing emails.
Monitor mail queues, delivery status, failures, NDRs, and other email-related issues.
Perform installation, configuration, reconfiguration, troubleshooting, restoration, and recovery of:
Operating systems
Mailing software
Licenses
Related infrastructure components
B. Incident & User Support
Attend and resolve incidents, service requests, and queries raised by users/client teams.
Provide timely responses and regular updates through phone/email/ticketing systems.
Troubleshoot email delivery, connectivity, configuration, and system-related issues.
Ensure all incidents and service requests are handled within the defined SLA requirements.
Maintain proper documentation of incidents

📌 Email System Support Administrator (Mumbai)
🏢 SHI Solutions India
📍 Mumbai