Company Description Hancock Industries is a trusted solar energy solutions provider specializing in the distribution and supply of high-quality solar photovoltaic (PV) products across India. The company is committed to accelerating the adoption of clean energy by offering reliable products, competitive pricing, and strong customer support.

Hancock

Industries primarily serves EPC companies, solar installers, distributors, and commercial and industrial customers. With ready stock and timely deliveries, the organization helps partners execute solar projects efficiently and confidently. Prospective team members join a growing sector focused on sustainability and long-term impact.

Role Description This is a full-time, on-site Telecaller role based in Varanasi. The Telecaller will make outbound calls to prospective and existing customers, introduce Hancock Industries’ solar PV products, and clearly explain product features, pricing, and availability. The role involves responding to inbound inquiries, recording customer details, and updating call logs and CRM systems accurately.

The Telecaller will coordinate with the sales and operations teams to schedule follow-ups, share quotations, and support order closures.



Day-to-day responsibilities also include maintaining professional communication, meeting call and conversion targets, and providing courteous customer service that reflects the company’s commitment to clean energy solutions.

Qualifications

- Solid communication and interpersonal skills, including clear speaking ability and active listening.
- Customer service and relationship-building skills, with a professional and courteous telephone manner.
- Basic sales and telemarketing skills, including lead follow-up, persuasion, and handling objections.
- Organizational and documentation skills, with the ability to maintain accurate records and use CRM or call-tracking tools.
- Basic computer literacy, including familiarity with email, spreadsheets, and online communication platforms.
- Ability to work on-site in Varanasi, meet daily calling targets, and manage time effectively.
- Prior experience in telecalling, customer support, or inside sales is preferred; experience in solar or industrial products is an advantage.

- Minimum high school diploma or equivalent; higher education in business or related fields is a plus.

📌 Telecaller (Lucknow)
🏢 Hancock Industry
📍 Lucknow