Company Description Shivam Autozone (India) Pvt. Ltd. is a premier Maruti Suzuki authorized dealership network serving Mumbai, Thane, and Palghar with over 30 outlets and a strong legacy of more than 200,000 satisfied families. Since 2011, the company has built a comprehensive automotive ecosystem covering car sales across Arena and NEXA, certified pre-owned vehicles, commercial vehicles, service, insurance, finance, accessories, and driving school.

Shivam

Autozone is known for its customer-first approach, combining technology, transparency, and personalized service to deliver a seamless car-buying and ownership experience. With advanced service centers, genuine parts, and award-winning innovation, the dealership supports a wide range of vehicles including EV, Hybrid, S-CNG, and commercial models. The company continues to grow as one of Mumbai’s most trusted and awarded Maruti Suzuki dealerships, helping customers drive home with confidence and satisfaction.

Role Description The Tele Caller role at Shivam Autozone (India) Pvt. Ltd. is a full-time, on-site position based in Mumbai.

The Tele

Caller will handle inbound and outbound calls to prospective and existing customers, provide information on vehicles, services, finance, and insurance options, and schedule showroom visits or service appointments.

Responsibilities include maintaining call logs and customer records, following up on leads generated from campaigns and digital channels, and updating the CRM system with accurate details. The role also involves addressing customer queries,



coordinating with sales and service teams, and sharing relevant offers to support conversions and customer retention. Tele Callers are expected to meet call and conversion targets while maintaining a professional, courteous, and customer-focused communication style.

Qualifications

- Candidates should possess strong communication and interpersonal skills, including transparent telephone etiquette, active listening, and the ability to build rapport with diverse customers.
- Candidates should possess customer service and relationship management skills, with a focus on problem-solving, handling queries and objections, and ensuring a positive customer experience.
- Candidates should possess basic sales and telemarketing skills, such as lead follow-up, explaining product features and benefits, and supporting closures for test drives, bookings, and service visits.
- Candidates should possess computer literacy and data management skills, including familiarity with CRM tools, call tracking systems, and basic MS Office (Word, Excel, email).
- Candidates should possess organizational and time-management skills, with the ability to manage high call volumes, prioritize follow-ups, and work effectively in a fast-paced dealership environment.
- Relevant qualifications: minimum 12th pass; a diploma or bachelor’s degree in any discipline is an advantage; prior experience in telecalling, call centers, or automotive customer support is preferred but not mandatory.

📌 Tele Caller (Mumbai)
🏢 Shivam Autozone (India
📍 Mumbai