– ETCWP20 - Content &

Experience Specialist Opportunity End-to-End Experience Journey & Enablement team helps millions of users find success with products, engage and enable them to seamlessly achieve their creative goals. We connect with our customers through high-value, relevant, targeted content in-app, on the web, and on our HelpX, social, and community platforms. We engage with our customers through proactive content and real-world experts in communities and social that provide help, inspiration, and creative success and engagement.

We are looking for an Content &

Experience Specialist who can craft intuitive, human-centered experiences across web, in-app, and community touchpoints — someone who blends storytelling, UX writing, and data-driven insights to make creative products like Photoshop easier to understand, more engaging to use, and inspiring to explore. What you"ll do: · Create clear, engaging, and on-brand content across web, in-app, community, and social channels — ensuring consistency and conversational tone that resonates with users. · Write intuitive UI/UX copy that enhances user flows and product understanding, balancing clarity with creativity. · Write transparent, intuitive dialogues for AI assistants that guide users through products and workflows. · Use data and user insights to build outcome-based content strategies and refine existing experiences. · Leverage GenAI tools to accelerate content creation — while ensuring every output is refined, validated, and elevated by the human touch. · Collaborate with design, engineering, and support teams to understand technical details and translate them into accessible, user-focused narratives.



· Monitor metrics and feedback to measure impact, iterate content effectiveness, and continuously improve discoverability and usability. · Partner with data, product, and marketing teams to craft content that drives self-serve adoption, strengthens user engagement, and contributes to org's growth. · Maintain strong alignment with voice, tone, and writing standards, ensuring accuracy and consistency across all deliverables. · Develop deep expertise in Photoshop and related creative workflows to better connect with our users' needs.

Experience and qualifications: · Bachelor's degree in English, Communications, Journalism, Design, or a related field. · 4+ years of experience creating customer-centric content for digital products, ideally within a software or tech environment. · Exceptional command of English — skilled in conversational, instructional, and product storytelling. · Hands-on experience with UI/UX content design, data storytelling, and bite-size video creation/editing capabilities. · Working knowledge of creative tools, especially Adobe Photoshop, and comfort collaborating with design teams. · Strong grasp of content metrics, SEO, and analytics to inform data-driven decisions. · Comfortable working with cross-functional teams — from product and design to marketing and engineering. · A proactive, detail-oriented approach — balancing creativity with structure, and quality with agility. · Conceptualize and produce storytelling assets — including product explainers, walkthroughs, and bite sized videos that simplify complex ideas. This is not a must have capability but would be nice to have.

📌 Technical Writer II (Noida)
🏢 Trigent Software
📍 Noida