Job Title: Technical Support Engineer – Platform Technologies

Location: [Hyderabad / Onsite]

About the Role:

We are looking for a proactive Technical Support Engineer to join our Platform Technology team. You will provide world-class support to platform users and administrators, troubleshoot complex technical issues, and help drive best practices for support services. This role offers hands-on exposure to cloud technologies, ServiceNow products, and SaaS/PaaS platforms while ensuring a high-quality customer experience.

Key Responsibilities:

- Provide technical support and resolution for platform issues, ensuring customer satisfaction.

- Troubleshoot, triage, and provide root cause analysis for ServiceNow and other platform products.

- Maintain and create knowledge base content to improve efficiency and empower customers.

- Suggest and implement process and tool improvements.

- Communicate effectively with customers and internal teams via cases, phone, and other channels.

- Participate in weekend on-call support rotation as required.





Mandatory Skills:

- Experience with relational databases (MySQL, Oracle).

- Linux/Unix or Microsoft Server experience.

- Understanding of web application stack components.

- Knowledge of at least one scripting language: JavaScript, Python, Perl, Unix Shell, Windows Shell.

- Strong troubleshooting skills for complex technical issues.

- Excellent written and verbal communication skills.

- Commitment to quality and customer service.

Positive-to-Have Skills:

- SaaS / PaaS support experience.

- Hands-on experience with ServiceNow platform.

- Understanding of ITIL framework.

- Experience with tools like Splunk.

- Ability to read and analyze database logs.

Education & Experience:

- Bachelor's Degree in Computer Science or related technical field, or 2+ years of experience in technical support or software coding environment.

📌 Technical Support Engineer Platform Technologies (Hyderabad)
🏢 Trigent Software
📍 Hyderabad