Company Description
At Smiths we apply leading-edge technology to design, manufacture and deliver smarter engineering solutions for mission-critical applications, solving some of the world's toughest problems for our customers, our communities and our world. We are a FTSE100, global business of around 15,000 colleagues, based in 50 countries.
Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting current homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and four global divisions, all experts in their field.
Job Description
Responsible for technical support for all Smiths personal computing devices, and associated ¨ Identify, log,



research and resolve technical problems or requests and ensure support incidents are resolved within standard BIS SLT’s ¨ Respond to phone calls, emails and web form requests for technical support and attempt to resolve on first contact ¨ Support for all Smiths Projects and Initiatives as required to ensure successful implementation across Smiths ¨ Collaborate with vendors and service providers as required ¨ Follows commonly used concepts, practices, and procedures of the help desk industry.
Key Responsibilities:
•Provide Level 1/2 remote technical support to all Smiths employees
•Receive and log all phone calls, emails and web forms within the service desk tracking system and attempt and resolve incidents or requests on first contact
•Evaluate issues by interpreting end - users problem descriptions to determine resolution or best course of action
•Manage tickets and tasks to BIS standards and ensure BIS SLT targets are met

📌 IT System Analyst (Pune)
🏢 Smiths Group
📍 Pune