Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, productive, resilient, and secure. The Zscaler Zero Trust Exchange™️ platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.




We are looking for a Customer Support Associate I to join our team. This is a Hybrid role, reporting to the Senior Manager, Customer Services in the Customer Success Organization department. As a vital member of the support organization, you will drive the seamless activation of products and services, ensuring technical accuracy through detailed URL analysis. You will serve as a critical point of contact for our customers, navigating technical migrations and service deliveries with precision and empathy to ensure an elite user experience.

What you’ll do (Role Expectations)
Execute essential tasks related to the activation of products, features, and services for a global customer base
Review and analyze URLs to determine their purpose or content and assign them to the appropriate category
Manage inbound customer inquiries with a high degree of professionalism, ensuring efficient routing to specialized internal teams
Part

📌 Customer Support Associate I (Bengaluru)
🏢 Zscaler
📍 Bengaluru