Forward Deployed Engineer

About the role
DoubleTick.io, an award-winning conversational CX stack, is looking for a Forward Deployed Engineer to own and scale our paid acquisition and demand-generation engine.
This role is ideal for someone who combines strong performance marketing expertise with a sharp understanding of B2B SaaS funnels and can translate marketing investments into qualified leads, pipeline, and revenue.

Key Responsibilities
Work directly with customers to understand their business requirements, workflows, and technical challenges.
Translate customer requirements into scalable and practical technical solutions.
Design, develop, test, and deploy customer-specific solutions.
Build and integrate REST APIs, webhooks, third-party APIs, and external systems.
Configure and deploy AI-powered conversational workflows based on customer use cases.
Work with prompts, intent detection, business logic, APIs, and data flows to optimize AI solutions.
Troubleshoot integration, deployment, and production issues and drive them to resolution.
Collaborate closely with Product,



Engineering, QA, and Customer Success teams.
Participate in customer calls and provide technical guidance throughout the implementation lifecycle.
Own deployments end-to-end, from requirement gathering and solution design to testing and go-live.
Identify recurring customer requirements and suggest product improvements or reusable solutions.
Monitor deployed solutions and proactively identify opportunities for improvement.
Create technical documentation for integrations, workflows, configurations, and deployment processes.

Required Skills & Qualifications
2+ years of experience in software engineering, implementation engineering, solutions engineering, technical consulting, or a similar role.
Strong programming experience in JavaScript/TypeScript, Python, or Node.js.
Solid understanding of REST APIs, JSON, webhooks, API integrations, and authentication mechanisms.
Experience working with databas

📌 Forward Deployed Engineer (Mumbai)
🏢 DoubleTick
📍 Mumbai