Technical IAM Engineer Support

Skill: Technical IAM Engineer support

Experience: 2 – 5 Years

Location: Chennai / Mumbai

Direct Responsibilities

- Infrastructure Maintenance
- Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check
- Check and remediation: exploration errors, Authorization, Servers integration
- Provisioning check and remediation on servers to meet KPI expectations
- Infrastructure/ Application availability & monitoring
- Incident Management:
- First user contact: Support users in the resolution of incidents (ServiceNow/Email)
- Incident analysis and resolution
- Entry point for Expert escalation
- Contribution to continuous production optimization (curative and preventive)
- Service Requests management: Support people of end user queries (ServiceNow/Email)
- Strong hands-on experience on Web and Application servers
- Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents)
- Good knowledge on Incident/Change/Problem management process (ServiceNow).




- Have good knowledge on setting up monitoring of servers through Dynatrace tools

Contributing Responsibilities

- Contribute to the knowledge transfer with Paris OPS teams
- Contribute to the definition of procedures and processes necessary for the team
- Help build team spirit and integrate into BNP Paribas culture
- Contribute to the regular activity reporting and KPI calculation
- Contribute to continuous improvement actions
- Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

- Knowledge of ITIL
- General IT infrastructure knowledge
- Robust infrastructure skills Cloud & OPEN (OS Linux RHEL, Windows Server, Middleware, etc.)
- Knowledge and experience with IAM tool: SAILPOINT/ Cyberark - Enterprise Password vault
- Good written and spoken English
- French speaking will be appreciated
- Measure and identify areas for improving Quality and overall Delivery
- Able to communicate efficiently
- Good Team Player

📌 Technical IAM Support Engineer (Mumbai)
🏢 Trigent Software
📍 Mumbai