Job Objective

To lead and manage the Telecalling Team, drive achievement of sales and payment collection targets, monitor team performance, and ensure effective customer follow-up and operational discipline.

Key Responsibilities

- Manage, guide and monitor a team of 2 Telecalling Executives.

- Set daily, weekly and monthly calling, sales and payment collection targets for the team.

- Ensure achievement of team sales and collection targets.

- Monitor individual team member performance and productivity.

- Review daily calling, orders, sales and payment collection reports.

- Track leads, follow-ups, pending orders and payment commitments.

- Conduct regular performance reviews and provide coaching to team members.

- Support executives in difficult customer conversations, negotiations and order closures.

- Monitor customer follow-up schedules and ensure timely action.

- Identify gaps in team performance and implement corrective actions.

- Coordinate with Sales, Accounts, Logistics and Back Office teams for order and payment-related matters.

- Ensure accurate and timely updating of CRM/Pulse records.

- Prepare and submit daily/weekly/monthly team performance reports.

- Identify opportunities for repeat business, inactive customer activation and additional sales.





- Handle escalated customer issues and ensure timely resolution.

- Ensure the team follows company policies related to orders, discounts, payments and customer communication.

- Support recruitment, onboarding and training of new telecalling team members when required.

- Motivate the team and maintain a positive, performance-oriented work environment.

Key Performance Indicators (KPIs)

- Team Sales Target Achievement

- Team Payment Collection Achievement

- Individual Team Member Productivity

- Call & Follow-up Achievement

- Order Conversion Rate

- Repeat / Additional Order Generation

- Customer Activation & Retention

- CRM/Pulse Data Accuracy

- Team Attendance & Discipline

- Timely Submission of Reports

- Team Performance Improvement

Required Skills

- Strong communication, sales and negotiation skills.

- Good leadership and team-management ability.

- Strong analytical and reporting skills.

- Ability to monitor targets and drive team performance.

- Positive customer relationship management skills.

- Strong follow-up and problem-solving skills.

- Proficiency in MS Excel and CRM software.

- Ability to coach, motivate and develop team members.

- Target-driven and result-oriented approach.

📌 Team Leader - Inside Sales (Mumbai)
🏢 Target Publications
📍 Mumbai