A1 to A3

- Average PMI (last 6 months)/PMS rating 3 and above
- 2 years in current role
- No Warning Letter issued in the past 6 months
- Mandatory E-learning courses certified wherever applicable

A2 to A3 Or

P1 to P2

- Average PMI (last 6 months)/PMS rating 3 and above
- 1 year of exp in the current role
- No Warning Letter issued in the past 6 months
- E-learning mandatory courses certified wherever applicable

Responsibilities

Role - Team Leader – Operations (JD – TL Ops) Lead and manage a team of associates to deliver high-quality service, meet client expectations, and achieve operational targets.

Key Responsibilities

- Team Supervision: Allocate tasks, monitor performance, and ensure SLA/KPI adherence.
- Client Handling: Manage escalations and maintain robust client relationships.
- Training & Coaching: Develop team skills and support growth.
- Process Improvement: Drive efficiency and optimize workflows.
- Quality Control: Ensure compliance with standards and policies.

Skills

- Leadership, Communication, Analytical, Time Management and Adaptability

Qualifications HSC .

Qualifications

12/undergraduate

📌 Team Leader (Thane)
🏢 Digitide Solutions
📍 Thane