Company Description AGRIM is an asset-light agri-inputs e-commerce platform that connects retailers with a wide range of farming supplies through an on-demand, data-driven model. Operating in a highly fragmented and seasonal $50 billion+ agri-inputs industry, AGRIM uses technology to reduce demand–supply mismatches, lower inventory risks, and improve availability of products for local agri-retailers. The company serves over 40,000 MSME agri-input manufacturers by providing better visibility and access to markets, helping them improve profitability.

With a catalog of 100,000+ products and a focus on just-in-time supply, AGRIM aims to reach every part of India while remaining asset-light and cost-efficient. Backed by a recent $20.5m Series B funding from Asia Impact and BII, AGRIM is expanding its technology capabilities, offerings, and operations.

Role Description

About the Role Agrim’s Supply Team is looking for a proactive and customer-focused individual to manage and enhance our seller experience as Supply Executive. This role involves close interaction with sellers to ensure they are effectively onboarded, supported, and engaged on our platform. You will act as the primary point of contact for seller queries and will collaborate with internal teams to resolve issues and drive improvements.

This role is ideal for someone who enjoys working closely with partners, is detail-oriented, and has a passion for enabling business success through strong communication and support.

Responsibilities

•Response to seller enquires:



Actively address seller questions and concerns related to product listings, orders, payments, returns, and account-related issues.

•Communication & Collaboration: Maintain clear and effective communication with sellers, while also collaborating with other internal teams to resolve issues.

•App Engagement & Training: Ensure effective seller usage of the app through regular training and support.

•Feedback Collection - Collect seller feedback on app, policies, and processes; share insights to drive improvements.

•Helping Sellers in Onboarding Journey: Support sellers with onboarding, app setup, SKU creation, and ensure smooth activation by resolving issues and clarifying processes.

Qualifications:

•Bachelor’s degree in business, communication, engineering or a related field.

•0.5 - 2 years of experience in seller support, onboarding, or customer support roles.

Language Preference: Hindi, Marathi, or Kannada is preferred.

•Ability to manage and resolve queries related to orders, payments, and operations.

•Comfortable using mobile apps and digital platforms; ability to train others on the same.

•Problem-solving mindset with the ability to coordinate across teams for issue resolution.

•Proficient in Excel/Google Sheets and basic data tracking/reporting.

•Familiarity with e-commerce or B2B platforms is a plus.

•A true Generalist with keen curiosity, willingness to learn new skills and adapting current environments. •Knowledge of agricultural products, market dynamics, and customer needs and preferences is a plus.

📌 Supply Executive – Regional (Gurugram)
🏢 AGRIM
📍 Gurugram