(JD) – Support Engineer (Azure Integration Services) - (24x7 Operations)

Experience 5 to 10 Years

Location Noida preferred – Pan India

Job Summary

We are seeking an experienced Support Engineer with 5 to 10 years of IT experience and strong expertise in Azure Integration Services (AIS) for 24x7 production support operations. The role requires robust incident management, stakeholder communication, and hands-on technical expertise in Azure integration technologies. The candidate should be comfortable working in a rotational shift model and leading geographically distributed support teams.

Key Responsibilities

Production Support & Operations

- Ensure adherence to SLAs, OLAs, incident response, and resolution timelines.
- Monitor production environments and proactively identify potential issues.
- Drive Major Incident Management (P1/P2), coordinate war rooms, and provide timely stakeholder communications.
- Perform root cause analysis (RCA) and implement preventive measures.
- Oversee service continuity, high availability, and disaster recovery processes.
- Manage production deployments, release support, and change management activities.

Azure Integration Services Support

- Support and troubleshoot solutions built using:
- Azure Logic Apps
- Azure Service Bus
- Azure API Management (APIM)
- Azure Functions
- Azure Event Grid
- Azure Event Hubs
- Azure Storage Accounts
- Azure Key Vault
- Azure Monitor & Application Insights

- Monitor integration workflows, message queues, API transactions,



and event-driven architectures.
- Ensure seamless integration between cloud and on-premises applications.

Stakeholder Management

- Act as the primary point of contact for business stakeholders and customers during critical incidents.
- Provide regular operational reviews and service performance reports.
- Collaborate with development, architecture, infrastructure, and security teams for issue resolution and platform improvements.

Process & Governance

- Ensure compliance with ITIL best practices.
- Maintain incident, problem, change, and service request management processes.
- Drive operational excellence through automation and process standardization.
- Prepare and present RCA, service reports, and capacity planning recommendations.

Required Technical Skills

Azure Integration Services

- Azure Logic Apps
- Azure Service Bus
- Azure API Management (APIM)
- Azure Functions
- Azure Monitor
- Application Insights
- C#

Integration & Middleware

- REST APIs, SOAP Web Services
- JSON, XML, XSLT
- Enterprise Integration Patterns
- Messaging and Event-Driven Architecture

Monitoring & DevOps

- Azure DevOps
- CI/CD Pipelines
- Log Analytics
- Github
- Grafana

ITSM Tools

- ServiceNow
- Jira

Shift Requirement

- Willingness to work in a 24x7 rotational support model.
- Availability for on-call support during critical production incidents.
- Flexibility to support global customers across multiple time zones

📌 Support Engineer (Azure Integration Services) (Noida)
🏢 Arminus
📍 Noida