ESSENTIAL FUNCTIONS /MAJOR JOB RESPONSIBILITIES- Ensures platform alignment with the business strategy- Provides consultative technical leadership to the platform team- Creates and maintains a detailed view of the existing architecture- Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions- Resolves technical escalations, including responding to defects- Participates in process workshops- Assists in migrating configuration across instances- Oversee the implementation and maintenance of platform integrations- Oversee the security of the Now Platform

JOB REQUIREMENTS

Education and Certifications- Bachelor's Degree in Computer Science or related- ServiceNow Certified (preferably ServiceNow Application Developer, CSM Implementation Specialist (CIS), Technical Architect (CTA) or Master Architect (CMA))- ITIL Foundations Certification preferred





Experience- Total 12+ yrs of experience and 8+ years relevant work experience- Must have architectural experience with Service now- Must be willing to work in shifts- Experience in Solution Design and Architecture of ServiceNow specific projects of at least one module such as ITSM, CSM or ITOM.- Experience with complex software solutions.- Must be able to define and manage complex process and/or product issues of a broad scope using independent judgment- Success driving complex issues through analysis and resolution- Industry domain expertise- Experience writing technical functional specifications required- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.

Knowledge, Skills and Abilities

Required Skills:
- Proven experience in configuration, customization, development, and administration on the ServiceNow platform- Proven experience in implementing current functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Control Lists, Workflow Activiti

📌 Architect (Pune)
🏢 Harris Computer Systems
📍 Pune