Role Overview:
As a Customer Support Executive, you will be the voice of our brand, ensuring that every customer interaction is met with empathy, efficiency, and elegance. From handling inquiries and resolving post-purchase issues to providing guidance on products and policies, you’ll play a key role in creating a delightful shopping experience. By collaborating with internal teams such as operations, logistics, and sales you’ll help maintain our reputation for exceptional service and attention to detail.

Key Responsibilities:
- Follow through on customer inquiries to ensure they are resolved accurately and promptly.
- Adapt strategies or communication styles based on customer needs to enhance satisfaction.
- Provide insights to management about recurring issues, support gaps, and potential improvements in processes.
- Observe and report patterns in customer behaviour, queries, and feedback to help identify areas for quality enhancement.




- Offer peer support and share best practices with colleagues to strengthen team knowledge.
- Step in with calmness and clarity during difficult or escalated customer situations to manage resolutions effectively.
- Collaborate with different departments to ensure a smooth and aligned customer experience.
- Take ownership of escalations and ensure timely closure with appropriate follow-ups.
- Track and maintain organized records of customer interactions, open cases, and issue resolution times.
- Contribute to the overall performance of the support team by being accountable, solution-driven, and customer-obsessed.

Job Types: Full-time, Permanent

Pay: ₹11,344.80 - ₹20,000.00 per month

Advantages:
- Leave encashment
- Paid time off
- Provident Fund

Application Question(s):
- Are you comfortable for Vasai West as work location?

Work Location: In person

📌 Customer Support Executive (Mumbai)
🏢 9 Figures Club
📍 Mumbai