Front Desk Staff serving as the first point of contact for incoming patients and visitors(Face of the Hospital) & offering friendly service to those entering the Hospital & calling in on the phone.

They are providing assistance to patients and visitors & ensuring that the Hospital environment is welcoming, calm, and quiet for patients and their families.
- A high sense of personal grooming: Must wear clean and neatly pressed uniform. Hair should be groomed well and if long then tied properly. Sober Jewelry/nail paint/lipstick for ladies. Clean shave, trouser, shoes for male. In short, the reception staff must be seen at their best at all times.
- Ready smile: This is very important for Reception & Enquiry operation. Patients like to be handled by a cheerful staff at the desk. Their smile exudes cheer and puts the patients at ease.
- Self-confidence: Self-confidence is necessary as Reception personnel as he/she meet patients and visitors from around area and culture
- Calm under pressure: Being the nerve center of the hospital,



the Reception and Enquiry area is in constant interaction with patients/visitors therefore they must have a high degree of tolerance for pressure of work and be calm and composed at all times.
- Quick decision making ability: Reception staff must be able to quickly decide a course of action that satisfies both the patient and the interests of the Hospital
- Careful and polite: the reputation of the hospital is linked with the politeness or rudeness of employee’s mainly front desk staff. They must do their best to be quick and while doing so, must impress the patient/visitor with their politeness.
- Communication must be correct and clear: The manner of speaking is also important. Abrupt language can put patients on the defensive, making a problem unsolvable. Here are some qualified phrases to use.
May I help you/ How can I assist you मी तुम्हाला काय/कशी मदत करू शकतो?May I suggest (or recommend) मी तुम्हला सुचवू का किंवा सल्ला देऊ का
May I

📌 Receptionist at Hospital (Palghar)
🏢 Relieef Hospitals
📍 Palghar