Role : State Head (FInance Inclusion or Banking Industry)

Experience: 4+ Y

Locations:

1. Mumbai Metro, Maharashtra
2. Gandhinagar, Gujarat
3. Bengaluru, Karnataka
4. Hyderabad, Telangana
5. Guwahati, Assam

We are seeking an experienced and results-oriented professional for the position of State Head – Bank BC/CSP Project.

The role involves direct coordination with IOB, SBI, BOI, Bank Circle Heads, LHO, Zonal Offices, RBOs, Bank officials, Partners, and CSP/BC teams to drive business growth, operational excellence, compliance, profitability, and project objectives.

Key Responsibilities

- Provide overall leadership, control, and strategic direction for BC/CSP projects.
- Develop and implement project strategies in coordination with IOB, SBI, BOI, LHO, Zonal Offices, RBOs, Bank officials, and Partners.
- Build strong relationships with senior Bank officials and key stakeholders.
- Coordinate with Circle Head offices, LHO, Zonal Offices, and RBOs for project approvals, implementation, monitoring, and issue resolution.
- Drive CSP/BC business targets, customer acquisition, transaction volumes, productivity, and overall performance.
- Monitor CSP/BC performance and ensure achievement of assigned business and operational targets.
- Establish effective systems for project control, MIS, reporting, escalation, and performance monitoring.
- Track deployment, activation, operational readiness, milestones, and deliverables.
- Ensure timely resolution of operational, technical, compliance, and business issues.
- Coordinate Bank officials, Partners, internal teams, technical teams, and CSP/BC operators.
- Ensure implementation of Bank guidelines, processes, policies, and compliance requirements.
- Oversee installation, configuration,



and troubleshooting of BC/CSP software, devices, and technical infrastructure.
- Review MIS and performance data and implement corrective actions to improve productivity and profitability.
- Maintain project profitability through cost control, resource management, business growth, and operational efficiency.
- Conduct periodic performance reviews with Bank officials, Partners, LHO, Zonal Office, RBO, and internal teams.
- Identify business opportunities and support CSP/BC network expansion.
- Manage escalations and ensure timely resolution.
- Prepare management reports, Bank review reports, dashboards, and project updates.

Qualifications & Skills

- Graduate in any discipline.
- 4+ years of experience in BC/CSP project management, banking operations, or related fields.
- Strong experience managing large-scale BC/CSP projects and teams.
- Prior SBI CSP project experience is an advantage.
- Experience coordinating with IOB, SBI, BOI, LHO, Zonal Offices, RBOs, and Circle-level Bank authorities preferred.
- Proficiency in Excel, Word, and PowerPoint, with robust MIS and analytical skills.
- Knowledge of BC/CSP technology, software installation, troubleshooting, and operations.
- Excellent leadership, communication, negotiation, and stakeholder-management skills.
- Strong proficiency in the local language.
- Strong commercial understanding with focus on profitability and business growth.

Key Skills

- BC/CSP Project Management
- Banking Operations
- Financial Inclusion
- SBI CSP / Bank CSP Management
- Stakeholder Management
- Bank Liaison & Government/Institutional Coordination
- MIS & Performance Analytics
- Business Development & Revenue Growth
- Team Leadership & Performance Management
- Compliance, Operations & Risk Management

📌 State Head (Mumbai)
🏢 Paisalo Digital
📍 Mumbai