About Radian Generation

Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.

Who We Serve
Radian Generation’s wide range of commercial, technical, and compliance services provide developers, owners, and operators with critical insights into each aspect of their assets to make better-informed decisions.
- Radian Generation is committed to supporting greater diversity in the renewable energy industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status._

Overview

Key Responsibilities

Zendesk Administration & Optimization
- Own end-to-end configuration of Zendesk Support, Guide, Chat, and associated integrations.
- Design and maintain workflows, triggers, automations, macros, SLAs, and custom ticket fields.




- Regularly audit and refine configurations to improve efficiency and agent experience.
- Build and update Help Center content, user roles, permissions, and custom views.

Technical & Coding Responsibilities
- Create and maintain custom scripts, API integrations, and webhooks to automate processes and connect Zendesk with other platforms (e.g., CRM, monitoring tools, data lakes).
- Develop and maintain custom apps/widgets using JavaScript, HTML/CSS, and Zendesk Apps Framework (ZAF).
- Troubleshoot technical issues and perform root-cause analysis for platform-related problems.

ITIL & Service Management
- Maintain adherence to SLAs, ensuring performance reporting, queue structure, and escalation paths align with established ITIL frameworks.
- Support continual improvement initiatives by identifying trends and proposing enhancements.

Project Management & Cross-Functional Collaboration
- Lead and participate in projects focused on platfor

📌 Zendesk Administrator Ii (Chennai)
🏢 Radian Generation
📍 Chennai