Job Title: Dialer Officer

Division: Lead Management System

Location: Ghansoli (Mahape – Navi Mumbai)

Compensation: Incentives + Annual Bonus + Medical Advantages

:

We are seeking an experienced Dialer Officer to manage end-to-end dialer operations across multiple teams and campaigns. The ideal candidate will be responsible for executing dialer strategies (manual, preview, predictive), optimizing performance metrics, integrating dialer systems with CRM, and ensuring compliance standards are met across operations.

Key Responsibilities:

- Design and implement effective dialing strategies (inbound/outbound).

- Manage and monitor daily dialer campaigns, calling lists, filters, and reports.

- Analyze agent-level performance and generate actionable insights.

- Ensure compliance with regulatory dialing norms.

- Coordinate with tech and analytics teams for reporting and system integration.

- Independently handle shift operations and guide junior staff.

📌 Sr. Dialer (Maharashtra)
🏢 Skywings Advisors
📍 Maharashtra