- Perform tasks to seek reimbursement of overpayments made to annuitants and post reimbursements as received
- Perform tasks to update banking information as needed and reissue payments that are due to annuitants
- Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount
- Reviews payment history and makes determination, within authorized limits and procedures, to provide payment to beneficiary (if any)
- Send letter(s) to end customer/Beneficiary notifying them about case status or info required to proceed further
- Reconciles daily transactions and reports discrepancies and delinquencies. Analyze and research all discrepancies
- Investigate and resolve outstanding items. Perform mid-month, month-end and quarter-end activities as per documented desktop procedures
- Ensure adherence to established attendance schedules
- Analyze, validate, and perform tasks as per Standard Operating Procedures/ Work instructions




- Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results
- Ensure that the quality of transaction follows predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction
- Interpret correspondence to identify customer needs and expectations
- Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results
- Assist others with work to assure attainment of department objectives
- Work as a team member to meet company’s objectives while demonstrating core values and meeting key measures

Skills (Mandatory)

- Good written and oral communication skills
- Strong understanding and comprehension of the English language
- Valuable Analytical, problem-solving skills
- Continuous improvement mindset is required and preferred knowledge of AI tools

📌 Sr. Accounts Associate (Jaipur)
🏢 MetLife
📍 Jaipur