Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Conversational Banking Agent.

In this role, you will:
- Working in a contact center setting handling multiple customer queries from our customers typically on multiple products and or propositions
- Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction.




- Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services, and solutions.
- Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.
- Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities.
- Advising, communicating, empathizing, resolving conflict and responding sensitively to clients
- Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
- Recognize and adjust support approach to accommodate all levels of customer’s experience.

To be successful, you will:
- Must have education standard to at least high school diploma and be of a legal working age
- Must be proficient in English (Wri

📌 Conversational Banking Agent (Bengaluru)
🏢 HSBC Global Services
📍 Bengaluru