Job Summary

We are seeking a Customer Relationship Executive to manage and enhance customer experience at our automobile showroom/service center. The role focuses on customer coordination, follow-ups, satisfaction, and relationship building before and after sales/service.

Key Responsibilities
- Greet and assist walk-in customers at the showroom/service center
- Handle customer inquiries related to vehicles, services, and offers
- Coordinate between sales, service, and customers for smooth operations
- Maintain customer database and update interaction records
- Conduct follow-up calls for test drives, bookings, deliveries, and service reminders
- Collect customer feedback and ensure high customer satisfaction (CSI):
- Handle customer complaints and ensure timely resolution
- Support sales team with documentation and customer coordination
- Promote service packages, AMC, accessories,



and offers
- Ensure compliance with company CRM processes and standards

Required Skills & Qualifications
- Minimum Graduate:
- Good communication and interpersonal skills:
- Customer-oriented and professional attitude
- Basic computer and CRM knowledge
- Ability to multitask and work in a rapid-paced environment
- Knowledge of automobile industry is an advantage

Experience
- 0-3 years experience in customer relationship / front desk / CRM
- Experience in automobile showroom or service center preferred

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Nashik)
🏢 Aavesh Enterprises
📍 Nashik